VIP points are given to you as a reward for playing at the cash game tables or tournaments. You earn 0.1 VIP points per cent of rake you contribute, or 10 VIP points per dollar. To learn more about rake check out our VIP Points page.
How can I use my VIP points?
You can use your VIP Points in the following ways:
Purchase Store items - you can do this through the VIP Store
Buy into tournaments - you can do this directly at the tournament lobby registration when you buy in to the tournament. Please see a list of VIP Tournaments that you can buy into
You can exchange your points for cash in your cashier/points
What happened with my old Comp Points?
On April 1st the old comp points will no longer be in use. They can still be used to buy coupons in your player admin. There will be lots of tournaments for you to buy into comp point events during the change over period. Upon that date they will be removed from the system.
How much is a VIP point worth?
See our VIP Points section.
100 Points = $1 in the VIP store.
Where can I purchase items with my points?
You can purchase store items in the merchandise store, and other items like coupons and cash exchanges can be done through your player admin.
If I earn enough points, will I automatically go up to the next tier?
Yes. The system automatically changes your VIP Class depending on the level of points you earn. We must stress that you only increase your VIP Class through the points you earn at the tables, not through winning VIP Points in tournaments. You can see your VIP class in the client in the top right of the screen. You can also see your player class in your player admin.
Do my points decay?
Yes. They decay at a specific rate dependant on your Royalty Tier however, they will only decay if your inactive for 60 days and do not log any VIP points in that time. For more information please visit the VIP Tiers page.
Do VIP points count towards me clearing bonuses?
Yes in the same way as the old comp points were. Please check each individual bonus for its unique terms and conditions.
Am I able to get bonuses on the VIP program?
Yes you will be eligible for bonuses on the VIP program. You will clear off the bonuses in the usual fashion. Please check each individual bonus for its unique terms and conditions.
What happens to my tier and points if I don't log in?
If you go a period with no activity, your VIP points will be decayed based on your tier and period of inactivity. Please see your tier for further details.
Will there be changes to the VIP rewards?
Yes. From time to time we may introduce special promotions or items. This program is growing and we will make changes to keep it fresh as time goes by.
Can I transfer points to another player?
No. Points cannot be transferred to other players.
How do I check my VIP points balance and status?
You can check all things relating to your VIP points under your player admin.
How do I check my VIP points balance and status?
You can check you point's balance and your status in the player admin section. Here you will see how many points you currently have, any specific benefits to your level and any other relevant information.
How do my Rebates work & when do I get paid them?
Your rebates will get paid out every time you clear a certain number of VIP points. You earn a differing rebates dependant upon your player class. The rebate will be paid once daily one hour after midnight server time. To find a list of your rebates see VIP Tiers.
How can I exchange points for cash?
Visit the cashier, and click the points tab. There is a section where you will be able to exchange your points. Please check your VIP Class to ensure you meet the criteria and limits needed to exchange points for cash.
Where did the freerolls go?
We have changed the structure of the freerolls and changed them all to Guaranteed tournaments. This means you can use your points to buy into to all tournaments and stand a better chance of winning bigger prize pools than ever before. It also allows you to use the points to play in any tournament you wish, including SnG's with your earned points. There will still be some freerolls that will be specific to your VIP class.
I have tournament entry coupons for tournaments that don't exist anymore what do I do?
We have automatically exchanged any coupons and tournament eligibilities you may have earned for new VIP points. These are in your account and will be active for you to spend as you wish.
If you held a $50k Freeroll Coupon we have awarded you 1,000 VIP points
If you held a $10k Freeroll Coupon we have awarded you 500 VIP Points
If you held a $2k Freeroll Coupon we have awarded you 200 VIP Points
If you held a $1k Freeroll Coupon we have awarded you 100 VIP Points.
Can I swap my comp points for VIP Points?
Unfortunately there is no way for you to exchange Comp points for new VIP points.
